Taiko, a.s.: Managing Dozens of Venues with One Solution

“Storyous appealed to us thanks to its strong online solution at a reasonable price. The hardware isn’t unnecessarily complex, and the system runs on Android, which suits us perfectly,” says Jindřich Jílek, Deputy Head of the Gastro Division at Taiko, a.s..

Taiko, a.s. is behind some of Prague’s most well-known food and beverage projects, from the iconic Žluté lázně to the Easter and Christmas markets at Old Town Square.

This isn’t a single venue, but rather a true “city within a city.” Dozens of stalls, thousands of guests every day, and hundreds of staff working on-site. At this scale, every second counts. Speed, reliability, and flawless operation of every single sale are essential.

The Challenge: Managing Dozens of Stalls at Once

Keeping such a large and dynamic network of operations under control is a daily challenge. Multiple locations, different menus, seasonal events alongside long-term operations, hundreds of employees, and constant movement. Taiko needed a system that could handle heavy traffic, remain easy to use, and at the same time provide a central overview of the entire business.

“We have operations where the menu is relatively simple and there’s no need for expensive or complex hardware. Having everything in one device is ideal, the battery life is great, it lasts a full day without charging. And being able to accept card payments even in locations without Wi-Fi is absolutely perfect,” explains Jílek.

The Solution: Storyous as a Reliable Partner 

When Taiko switched to Storyous in 2018, it didn’t just gain a POS system; it gained a stable partner that connects all operations into one cohesive whole. For managers, Storyous means having the entire business overview literally in their pocket. Revenues, stall performance, and daily operations can be monitored from anywhere, even from the other side of the country.

Clear and intuitive reports give operations managers immediate insight into sales and inventory, allowing them to react quickly to current situations.

“Daily sales evaluation is fast and easy to understand. Our managers handle everything comfortably from their phones,” adds Jílek.

Simplicity was another key factor. New employees can get familiar with Storyous in around twenty minutes, which is crucial in an environment with high staff turnover. Less training means more time focused on actual operations.

A major improvement also came with the integrated payment terminal. Where staff previously struggled with slow and confusing transactions, everything now runs smoothly and without delays.

“Compared to the competition, the overall comfort is significantly higher. Transactions are fast and very clear,” Jílek adds.

The Impact: Full Control, Anytime and Anywhere

In the past year alone, more than 840,000 receipts have been processed through Storyous across Taiko’s operations. Each one proves that the system can handle extreme operational loads, save staff time, and reduce operating costs.

Fast payments, instant access to key numbers, and a stable system allow Taiko’s management to focus on what really matters: the guest experience and further development of their venues.

Whether it’s relaxed summer days by the Vltava River at Žluté lázně, or the hectic Christmas markets right in the heart of Prague.