Červený Jelen: How Storyous Saves Time, Money, and Elevates the Guest Experience in the Largest Restaurant in Prague

“We needed a system that could seamlessly connect our entire four-floor complex and work across levels without issues,” says operations manager Michal Holzman.

Červený Jelen is not just a restaurant – it’s a four-story gastronomic hub in the heart of Prague, with 700 seats and hundreds of guests served every single day. The operation runs on 10 cash registers, 16 mobile waiters, and 5 kitchen displays, all working together to keep the service smooth. With this kind of scale, there’s no room for error. Every step must be fast, accurate, and efficient.

Michal Holzman - Operations Manager, Červený Jelen

Červený Jelen is not just a restaurant – it’s a four-story gastronomic hub in the heart of Prague, with 700 seats and hundreds of guests served every single day. The operation runs on 10 cash registers, 16 mobile waiters, and 5 kitchen displays, all working together to keep the service smooth. With this kind of scale, there’s no room for error. Every step must be fast, accurate, and efficient.

The Challenge: Running a Giant Like Clockwork

Service at Jelen is like an orchestra – if one instrument is out of tune, the whole performance suffers. The staff must connect four floors and a beer garden, all while keeping guests happy and engaged.

For a short time, Jelen tested QR code ordering. But to keep the experience more personal, they decided against it. The goal was clear: speed up service without losing the human touch that makes a guest’s visit memorable.

“Guests expect it as a given. We scrapped QR codes – we want face-to-face interaction and direct feedback.”

The Solution: Storyous Mobile Waiter

At Červený Jelen, staff rely on mobile All-in-One devices – cash register, ordering system, and payment terminal in one. This tool has become essential for both waiters and managers:

“Speed was everything – there was no other option. The requirement was clear: everything in a single device.”

Orders are taken directly at the table, without running back and forth to a cash register. The result? Guests often get their first beer before the waiter even finishes entering the full order – a moment that never fails to surprise and delight.

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Thanks to mobile waiters, a relatively small team can handle the massive four-floor operation efficiently. Without this technology, the staff would need to be at least 20% larger to maintain the same service level.

“Employees adapted quickly – most already knew the system. Without it, there would be chaos. Even at peak hours, the team keeps everything under control.”

And since waiters don’t waste time carrying receipts around, they can recommend wines, suggest dishes, and build stronger relationships with guests. Technology speeds up routine steps, while the human connection stays intact.

“Staff don’t have to leave the floor – they have time for upselling desserts, coffee, or drinks. Thanks to the All-in-One device, everything is synced into the system. If the system didn’t work, we couldn’t even imagine going back to paper.”

The Impact: Time That Really Counts

Each year, more than 200,000 receipts go through Storyous at Červený Jelen – without losing speed or control. Stock takes that once took hours now take half the time. Operations stay under control, the staff can serve hundreds of guests daily, and every step runs smoothly.

“With the scale of our sales and operation, it works. We have complete oversight and know we can rely on Storyous,” Holzman sums up.

Červený Jelen proves that even the largest restaurant in Prague can run smoothly when it has a partner who understands the hospitality business. Storyous helps save the most valuable resource – time – which in daily operations translates into cost savings, satisfied guests, and a seamless workflow.